Frequently asked questions

What advantages do you offer over your competitors?

Our entire staff consists of experienced native English speakers, who are also the owners and operators of the company, so we are able to offer both the highest level of professional service and the lowest prices anywhere in Slovenia, which is a winning combination for our clients in any language. And when we say the “the best services at the lowest prices” it’s not just a slogan, we really mean it. We have the best native English teachers in Slovenia and our prices are lower than what other more established schools charge for courses taught by less experienced staff.

How can you offer such low prices?

Thanks to our streamlined company structure, we operate more like a cooperative than a school, with our language instructors, translators and proofreaders essentially working directly for clients. We also have virtually no administrative costs and very low overhead, which means that we can both pay our instructors, translators and proofreaders more than our competitors, while at the same time offering lower prices to our customers. The fact that most of our staff have self-employed status (SPs) also greatly reduces our tax burden, with the additional savings also reflected in our lower prices.

What kind of guarantees do you offer?

Since all of our founders are from Anglo-Saxon countries (namely, the US, UK, Canada and Australia), we pride ourselves on our customer service and abide by the adage that the client is always right. Therefore, we strive to build long-lasting partnerships based on reliable service, transparent prices and mutual satisfaction.
In more concrete terms, for our longer courses if you are unsatisfied after two sessions, you can withdraw from the course and receive a full refund, no questions asked, while all of our translation and proofreading services also come with a money-back guarantee if the work is found to be unsatisfactory.

What are your payment terms?

For scheduling purposes, private persons are generally required to pay in full prior to the beginning of a course, seminar or workshop, although for longer courses payment in instalments can sometimes be agreed in advance. For our standard translation and proofreading services, payment is required within 8 days of delivery, while some larger projects may require a deposit to be made in advance. For well-established companies, all of our payment terms are negotiable.

Are discounts available?

We’re confident that all of our standard listed prices are the lowest in Slovenia for the highest level of service. However, under certain circumstances discounts may be agreed on an individual basis.